Shipping policy

At Portal, we strive to ensure a seamless delivery experience for all our customers. Please read this Shipping Policy to understand the details of our shipping process.

1. Free Shipping

We offer free shipping on all orders within India, regardless of the order value. There are no hidden charges or additional fees for shipping.

2. Processing Time

Orders are typically processed within 1-2 business days of receiving your order. You will receive an email confirmation once your order has been processed and is ready for shipping. Processing times may vary during peak periods or sales events.

3. Delivery Time

We aim to deliver your order within 3-7 business days from the date of shipping. Delivery times may vary depending on your location. For remote areas, delivery may take a bit longer, but we strive to ensure timely delivery.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your package on the shipping carrier’s website. If you experience any issues with tracking, please contact us at support@goportal.store.

5. Shipping Locations

We currently ship only within India. International shipping is not available at this time.

6. Delayed or Lost Packages

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather, strikes, or courier service issues. If your order is delayed or lost, please reach out to us at support@goportal.store, and we will work with the courier to resolve the issue promptly.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at support@goportal.store. Provide your order number and images of the damaged or incorrect items so we can assist you with a resolution, including replacement or refund.

8. Changes to Shipping Address

If you need to update your shipping address after placing an order, please contact us immediately at support@goportal.store. Address changes cannot be guaranteed if the order has already been shipped.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us at:

Email: support@goportal.store

We are here to help!