Refund policy

At Portal, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a simple return and refund process. Please read the details below to understand our Return and Refund Policy.

1. Returns

1.1 Eligibility for Returns

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase or order confirmation must be provided.

1.2 Return Process

To initiate a return, please contact us at support@goportal.store with the following details:

  • Order number

  • Reason for the return

  • Photos of the item, if applicable

Customers are responsible for paying the return shipping costs. Once we receive the returned item and a valid return shipping receipt, we will refund the return shipping cost along with the item refund.

2. Refunds

2.1 Refund Eligibility

Refunds are issued only after we receive and inspect the returned item. If the item meets our return criteria, a refund will be processed.

2.2 Refund Method

  • For prepaid orders, refunds will be issued to the original payment method used at the time of purchase.

  • For COD (Cash on Delivery) orders, refunds will be processed through our preferred refund method, which will be communicated to you during the return process.

2.3 Refund Timeline

Refunds are typically processed within 7 business days after the return is received and approved. Please note that additional time may be required for the refund to reflect in your account, depending on your bank or payment service provider.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Items damaged due to misuse or negligence

  • Items without the original packaging or proof of purchase

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@goportal.store with photos and details of the issue. We will arrange for a replacement or refund at no additional cost.

5. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: support@goportal.store

We are here to assist you!